What if my flight is delayed?

Pick-ups at Hong Kong International Airport, Shenzhen Bao’an International Airport, Zhuhai Airport and Macau International Airport include 60 minutes of free waiting; other airports include 30 minutes. Hotel, residential and other ordinary pick-ups include 30 minutes of free waiting. Free waiting at the border is 30 or 60 minutes depending on travel documents. Ask our team to confirm the applicable document category, when the clock starts and any overtime charges.