Terms of service

These terms explain how we provide cross-border transfers and what each side is responsible for. Booking means you are aware of them.

Last updated: 2026-10-13

1. Scope of service

We provide point-to-point private cross-border transfers across Guangdong, Hong Kong and Macau, priced per vehicle, never shared. Each vehicle carries up to 6 passengers excluding the driver. Seven or more passengers, or luggage beyond the vehicle's capacity, requires a larger vehicle arranged separately by our team. We do not offer self-drive rental or long-term dedicated drivers.

2. Pricing and payment

Prices shown on this site are indicative starting prices and are not a binding offer. Our team confirms the final price after checking the addresses, timing, passenger count, luggage and service mode. Unconfirmed amounts and conditions require a manual quote. Pay the full fare for this journey at the destination, before getting out of the vehicle. Use the payment method confirmed by our team. Weekend, late-night, urgent-booking, extra-stop and overtime-waiting conditions and amounts require confirmation by our team. Any applicable public-holiday or Hong Kong area charges are included only in the confirmed quote. Unconfirmed charges are quoted manually.

3. Changes and cancellation

Tell us in the group chat as early as possible if anything changes. The closer to departure, the less room there is to adjust. If you cancel after dispatch or after the driver has arrived, contact our team to confirm the handling and any costs actually incurred. For changes caused by flight delays, weather or temporary border restrictions, we will do our best to rearrange without an extra dispatch fee. Our team confirms any charges for waiting beyond the free allowance.

4. Luggage and passengers

Please tell us the true passenger count and the number and size of bags when asking for a price. If the actual party or luggage exceeds the capacity of the vehicle quoted, we may be unable to carry you so contact our team to confirm the handling and any applicable charges. Passengers are responsible for holding valid travel documents and endorsements; if you cannot cross the border because of a document problem, the trip is treated as performed. Do not carry anything prohibited or restricted by law.

5. Border crossing

The crossing procedure is set by that day's port rules and on-site arrangements, which are not ours to control. We do not promise that you will never leave the vehicle, or that luggage will always stay on board. The driver assists at the border but cannot process documents for you or speed up inspection.

6. Limitation of liability

Vehicles are insured as required by local law. Where force majeure — weather, traffic control, border closure, public emergencies — causes delay or cancellation, we will re-arrange the trip or refund the part not performed. We are not liable for consequential loss such as missed flights, missed ferries, hotel or itinerary costs. Please decide for yourself whether you want travel insurance. We will help look for items left in the vehicle but are not responsible for their safekeeping.

7. Governing law

These terms are governed by the law of the place where the trip is performed. If the terms change, the version published on this page applies. If anything here is unclear, ask our team directly.